Rental Agreement / Contract

TRAVELOBOX LLC trading as CARZWORLDWIDE has arranged your rental with the car rental company shown on the booking confirmation. CARZWORLDWIDE has acted as a broker in arranging car rental between the rental company named on the booking confirmation and the renter. In the course of arranging this rental CARZWORLDWIDE may have collected payment on behalf of the car rental company.

This booking confirmation is not a rental agreement and CARZWORLDWIDE does not provide car rental. When you pick up the vehicle, you must sign a rental agreement provided by the rental company named on this booking confirmation which will be subject to local laws.

CARZWORLDWIDE cannot be held responsible if you do not meet the car rental company’s requirements to rent a vehicle, or if you do not have available all necessary documentation. Additional fees may apply for rental service beyond hours of operation, such fees being levied by the rental company stated on this booking confirmation and under the terms and conditions of that rental company and in local currency. CARZWORLDWIDE is unable to refund any extra insurance options or local purchases which you have signed as accepted on the rental agreement.

As the rental agreement is between the renter and the car hire company, CARZWORLDWIDE as a broker cannot be held liable for damages on or outside the rental vehicle caused due to a technical malfunction. Ensuring the safety and reliability of the rental is the sole responsibility of the car hire company. All rates are guaranteed in the currency stated while confirming the booking. All fees for services are billed by, and under a contract with, the rental company named during confirmation.

What’s Included?

Standard Inclusions are Unlimited Mileage, Collision Damage Waiver with Excess, Theft Protection with Excess, Local Taxes, Third Party Liability Insurance, Airport fees.

Inclusions may vary based on supplier, locations (Airport / Downtown) & countries. Contact reservations staff for further assistance.

What's not included?

Personal Accident Insurance: PAI is an optional insurance which will be offered on collecting the car.
Fuel: Most car rental companies will supply the vehicle with a full tank of fuel. Cars must be returned at the same levels or a refuelling charge and cost of petrol will be charged locally.
Additional driver charges where applicable-please check with reservations at time of booking.
Out of Hours Charge, Young drivers surcharge and tax on any extras purchased locally.
Rates Validity: As the rates shown on the website are live feeds from suppliers, carzworldwide cannot guarantee validity of rates. Rates are floating and subject to change.
Collision Damage Waiver: Your car rental agreement includes Collision Damage Waiver with an excess. The Collision Damage Waiver will not cover damage to tyres, windows, the roof, the underside, the interior of the car, towing charges or damage caused wilfully or recklessly. You may therefore be liable for the cost of this damage.
Collision Damage Waiver is not provided for the contents of the car in the event of theft. In the event that keys are lost or damaged you will be liable for reasonable costs for obtaining a replacement from the supplier.
Credit Card: All clients must produce a valid credit card in the lead drivers name as a form of deposit to cover the excess when collecting the rental car. Cash deposits are not accepted in all locations/ countries. Contact reservations staff for more details.
Driving License: All drivers must produce both parts (if applicable) of their original valid driving licence which must have been held for at least one year. If the driver holds a paper only licence then some form of photo ID must also be produced.
If the licence from the country of origin is not readable in English then the client will be required to produce an International Driving permit in addition to their driving licence as this is classed as a translation document. Both the permit and the licence must be produced at the time of collection. In certain destinations, drivers must hold a full licence for a minimum of 3 years.
Drivers with a US or Canadian licence cannot hire a car in the United States or Canada on a pre-paid voucher. Our reservations department must be advised of any endorsements at the time of booking, failure to do this could result in refusal of the car to the hirer.
Please be advised that no refunds will be given for rentals rejected due to non-production of a valid driving licence. Photocopied or faxed licences will not be accepted.
Drivers Age: Drivers under the age of 25 may be liable for a 'young drivers' surcharge (payable locally). In certain destinations some age restrictions may apply to drivers over 65 years old. Please refer to the supplier’s terms and conditions for further reference.
Period of Hire: Rental duration is calculated based on the pick-up and drop off timings & dates. The price of which will be confirmed at time of booking and is calculated based on 24-hour basis.
If the drop off exceeds pick up timings additional one day charges apply which is payable locally or is calculated in advance in case of pre-arrangements. Any extensions may be treated as a new booking which may differ based on suppliers. Any upgrades at the counter are payable locally.
No refunds are payable on unutilised rentals. Additional Drivers: Additional charges are not always inclusive in all countries, charges may apply for additional drivers. CARZWORLDWIDE cannot be held responsible for any increase in charges.

Flight Information

For all "on airport" and "meet and greet" collections, it is essential that CARZWORLDWIDE are given the correct flight number and arrival time before departure. If the information is not given in time, CARZWORLDWIDE will do it's best to ensure that the car is available, but no responsibility can be accepted or compensation allowed for a failed rental due to the customer providing the information late or not at all.
Number of Passengers: Rental cars are insured for a maximum number of passengers. CARZWORLDWIDE cannot accept responsibility if the vehicle is not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking.
Car Type: CARZWORLDWIDE cannot guarantee a particular make or model. The supplier can only guarantee the category listed. If the vehicle from the booked category is not available, supplier would offer the next category vehicle at no extra cost.
The car shown on the website is for illustration purposes only. CARZWORLDWIDE cannot accept liability where this procedure is not followed as the final discretion is with the provider.
Driving Areas: If you plan to drive outside the country of hire, please check with reservations team as some local charges may apply.
Mechanical Difficulties: In case of breakdown or mechanical difficulties you must call the car rental company on the numbers provided on your rental agreement.
Child Seats: Child seats are compulsory in some countries and should be requested at the time of booking. Instructions will be provided by the supplier; however, seats must be fitted by the customer. All extras are paid for locally and cannot be guaranteed in advance.
One Way Rentals and applicable fees: One-way rentals are available in most countries & needs to be booked and confirmed in advance which is subject to a local fee in local currency & local taxes which is payable locally in case otherwise stated.
Delivery and Collection: Delivery & Collection is highly on request & subject to availability of drivers. Charges may apply for delivery and will be advised once these additional services are confirmed by the rental company. Delivery & Collection charges are mostly payable locally. Winter fees: Winter fees may be applied at certain times of the years mainly in winter destinations. This cost will be advised at the time of booking on the provided car rental voucher.
Mileage Restrictions: Not all suppliers include unlimited mileage and a charge will be made locally by the supplier where applicable. This cost will be advised at the time of booking.
Toll and Traffic Violations: An administration charge will be applicable for a handling fee for traffic/toll fine notification requests may be made after the rental, this possible charge and agreed costs are accepted by the signing of the local rental agreement on collection of the vehicle.
Delayed Flights: Delayed flights may lead to additional local out of hours charges and delays of over 1 hour may lead to the booked car no longer being available. CARZWORLDWIDE will not be held responsible for any delayed or cancelled flights. CARZWORLDWIDE will not accept responsibility for any additional charges incurred locally due to delays or cancellations. A full refund of the unused rental cannot be guaranteed.
In Case of an Accident: The local Police should be notified in the case of accidents and a signed Police report obtained. Full details of third parties should also be taken. All rental documents should be retained in the event of an insurance company becoming involved. Any compensation cannot be considered when this procedure is not followed. Upon returning the vehicle a checkout form must be signed. Failure to do this may delay the investigation of disputes regarding insurance excess charges.
Rental Voucher: The rental voucher must be presented when picking up your rental car. CARZWORLDWIDE cannot be held responsible for rentals rejected if a voucher is not presented.
Cancellation policy and fees: Cancellations are generally free of charge up to 72hrs prior to collection. If your reservation is cancelled within 48 hours of your collection time, charges may apply. Please contact reservation staff for further assistance.
No show policy and fees: The booking will be considered a 'No Show' for a number of reasons, but not limited to: failure to collect your rental car at the agreed booked time, if the main driver and any named drivers are unable to present the requested documentation, failure to present a valid driver’s licence, failure to provide a credit card with enough credit for the deposit, or are found to be incapable of driving the vehicle through, alcohol or drugs. A 100% cancellation fee will apply unless otherwise stated.
No refunds are payable on unutilised rentals.
Supplier Terms & Conditions: CARZWORLDWIDE makes every effort to ensure that all the information provided is correct at the time of booking. The terms and conditions presented in the rental voucher are reviewed and updated by the supplier on a regular basis. CARZWORLDWIDE is not responsible for the updates if made after the booking has been made.
Renter Satisfaction / Complaints: CARZWORLDWIDE strongly recommend that upon collection of the rental vehicle all documentation is read prior to signing the rental agreement. If after signing the agreement you have any further queries relating to your hire, please contact or return to the location and speak with the rental agent or manager for further assistance. CARZWORLDWIDE will aim to resolve all complaints within 21 working days of receipt; however, some complaints may take longer due to the nature of the complaint and information provided.
Force Majeure: CARZWORLDWIDE accepts no responsibility for and shall not be liable in respect of any loss, damage, delays or changes arising from circumstances outside its control.